Event

The Awards Ceremony

The Herald Built for Service Awards 2026 will celebrate the people, teams, companies and partners delivering excellence in how Scotland’s buildings are managed, maintained and operated once occupied.

The awards ceremony will bring together property management companies, facilities management providers, building owners, commercial landlords, residential operators, workplace experience teams, operational suppliers, PropTech companies and senior industry leaders for an evening of recognition, networking and celebration.

EVENT DATE : Wednesday, 18 November 2026
EVENT LOCATION : Grand Central, Glasgow

Evening format

The evening will include:

  • Drinks reception
  • Three-course dinner
  • Official event programme
  • Awards presentation
  • Networking with Scotland’s property operations sector
  • Finalist & Winner announcements and post-event coverage from The Herald

Who will attend?

The Herald Built for Service Awards will bring together the operational side of Scotland’s property market, including:

  • Property management companies
  • Facilities management providers
  • Commercial property owners and landlords
  • Residential operators and BTR teams
  • Workplace experience teams
  • Asset managers
  • Operational suppliers and partners
  • PropTech and building technology companies
  • Sustainability and ESG specialists
  • Customer service, concierge and front-of-house teams
  • Senior leaders from across the built environment

Judges

The Herald Built for Service Awards will be judged by an independent panel of respected figures from across property management, facilities management, building operations, occupier experience, sustainability and the wider built environment.

Judges will assess entries against the published criteria, with a strong focus on measurable results, customer experience, operational excellence and evidence of genuine impact.

Tom Steele image

Tom Steele

Director of Strategic Infrastructure Planning
NHS Greater Glasgow & Clyde

Tom Steele was appointed as Director of Strategic Infrastructure Planning in April 2026 having previously held the Director of Estates and Facilities role since 2018. In this new role I will have lead responsibility for the strategic planning of the Board’s estate to support and enable service transformation plans. This will include leading the capital and asset management teams as well as retaining responsibility for the rectification works on the Queen Elizabeth University Hospital and Royal Hospital for Children.

Tom was previously Director of Facilities at NHS National Services Scotland for two years where he led a number of national initiatives, including the national safety coordination post Grenfell disaster. Prior to that, Tom was appointed Director of Estates and Facilities at NHS Forth Valley in April 2009 with responsibility for the delivery of Forth Valley Royal Hospital and Clackmannanshire Community Hospital.

Tom joined the NHS in February 1986 working in a number of acute and primary care organisations within what is now NHS Ayrshire and Arran. This included the commissioning of the “New Ayr Hospital”, Girvan Community Hospital and led a number of collaborative primary care schemes throughout Ayrshire which paved the way for the hubco model.

Tom was appointed as Honorary Professor at Glasgow Caledonian University (GCU) in 2022 and awarded an Honorary Doctorate in 2025. Tom is a member of the GCU School of Science and Engineering Advisory Board.

Nicola Douglas

Nicola Douglas

Head of Investments
Scottish National Investment Bank

With over 20 years of investment experience spanning both private and public sector investment, Nicola Douglas is currently head of investments for the Bank’s Place mission and is a key member of the investment leadership team, guiding the Bank’s investment strategy. Prior to this Nicola led the Bank’s Innovation mission for five years, having played a pivotal role in the Bank’s creation, serving on the board of the Building Scotland Fund, the foundation for the Bank’s establishment. Nicola held senior roles with Highlands and Islands Enterprise and the Royal Bank of Scotland. She is also passionate about broader support for entrepreneurship and scaling businesses and has worked closely with world leading organisations, such as MIT, The London Stock Exchange and INSTEAD supporting C-suite leaders. She is also an advocate of building gender diversity within the finance community, working with others to create networking and learning events to support and connect female businesses and investors.

Tickets

Tickets for the Built for Service Awards 2026 will go on sale following the shortlist announcement in September 2026.

To register your interest in attending, please contact the events team.