Entries are now open for The Herald Built for Service Awards 2026.
Entry is free, and submissions are invited from organisations, teams and partners delivering excellence in property management, facilities management, occupier experience, operational sustainability, innovation and building operations across Scotland.
Completed entries must be submitted by Friday, 21 August 2026.
Step 1: Register your interest
Complete the short registration form to let the awards team know you are interested in entering. You can also use this form to recommend another company, supplier, partner or team that deserves recognition.
Step 2: Complete the official entry form
Download and complete the official Built for Service Awards entry form. The main written submission should be supported by performance metrics, testimonial evidence and relevant documents.
Step 3: Submit your completed entry
Upload your completed entry form and supporting evidence using the final submission form by Friday, 21 August 2026.
Step 4: Judging and shortlist
Entries will be reviewed by the judging panel. A shortlist of finalists will be announced in September 2026.
Step 5: Finalist interviews
Shortlisted entrants will be invited to take part in a remote video interview with the judging panel before winners are selected.
All entries must include:
Suggested evidence may include KPI dashboards, survey results, client reports, resident or occupier feedback, ESG reports, service performance data, photographs, case studies, testimonials, compliance records or other relevant documents.
Entries will be assessed against five judging pillars:
Customer Experience — 25%
How the entrant improves the experience of residents, occupiers, building users, clients or customers.
Operational Excellence — 20%
How the entrant delivers strong day-to-day performance, safety, compliance, efficiency and service standards.
Innovation — 20%
How the entrant has introduced new ideas, technologies, processes, partnerships or operating models.
Impact and Results — 20%
The measurable outcomes achieved, including customer, operational, commercial, ESG or people-related results.
People and Leadership — 15%
The role of leadership, culture, collaboration, skills and team behaviours in delivering success.
Celebrates the team responsible for managing and operating commercial or mixed-use workplaces in Scotland, from multi-let offices to business and science parks, once they are occupied.
Judges will look for evidence of strong building management, occupier engagement, safety, compliance, building efficiency, service performance, retention, occupancy and commercial outcomes.
Recognises the organisations managing and operating an existing estate, campus or business park in Scotland that has undergone significant retrofit or regeneration, focusing solely on performance after completion.
Judges will look for evidence of post-handover operational performance, occupier experience, ESG outcomes, commercial performance, place activation, collaboration and lessons that could be applied elsewhere in Scotland.
Recognises the FM service provider that has delivered consistently high operational performance for clients across Scotland’s occupied buildings.
Judges will look for evidence of effective contract delivery, operational processes, risk management, use of data or technology, client partnership, service quality, compliance, ESG improvement and customer satisfaction.
Celebrates new ideas, technologies or operating models that have materially improved how occupied buildings are run in Scotland.
Judges will look for a clear problem statement, effective implementation in live operational environments, measured benefits and evidence that the innovation is valued by users, clients, occupiers or teams.
Recognises organisations that have transformed the day-to-day experience of people using Scotland’s workplaces, from office workers to visitors and service partners.
Judges will look for evidence of improved workplace experience, occupier insight, amenities, communication, digital touchpoints, event participation, utilisation, satisfaction, retention or engagement.
Celebrates organisations that put residents at the heart of how buildings are run once people have moved in.
Judges will look for evidence of resident-centred service design, communication, feedback, community activity, service recovery, satisfaction improvements and measurable impact on the lived experience of residents.
Recognises the residential property management team delivering outstanding day-to-day service, safety and performance across Scotland’s homes once residents have moved in.
Judges will look for evidence of strong resident communication, compliance, repairs performance, financial stewardship, issue resolution, customer satisfaction and improved outcomes across a residential portfolio in Scotland.
Celebrates the specialist suppliers and partners who sit behind great building operations, from technology platforms and engineering specialists to cleaning, catering and other key service partners.
Judges will look for evidence of partnership working, measurable value, service improvement, innovation, flexibility, client support and contribution to improved operational, customer or ESG outcomes.
Recognises organisations that have made a step-change in environmental or social performance through the way occupied buildings are managed and maintained.
Judges will look for evidence of operational sustainability initiatives, in-use measurement, energy or carbon reduction, waste diversion, water savings, social value, community impact and collaboration with occupiers or suppliers.
Recognises an operations, FM or customer-facing team that has gone above and beyond to keep buildings working and users supported across Scotland.
Judges will look for evidence of team culture, collaboration, leadership, resilience, operational results, customer impact and examples of going the extra mile.
Who deserves recognition?
Do you know a supplier, partner, company, team or operational service provider that deserves to be recognised?
As part of the entry process, you can recommend another organisation that may be suitable for the Built for Service Awards. This could be a supplier you work with, a property management team you value, an FM provider delivering excellent service, a technology partner, or a company improving how buildings operate in Scotland.
The awards team may use recommendations to invite suitable organisations to enter.