The train operator has installed ‘Grace’s Sign’ at accessible toilets in its stations across Scotland.
Grace’s Sign is a bathroom sign that includes both a person in a wheelchair and a standing person with a heart, symbolising people with invisible conditions.
The sign was an idea by Grace Warnock, 13, who has Crohn’s Disease. She came up with the idea for a more inclusive sign after facing criticism from strangers when she used accessible toilets.
Grace was the youngest ever winner of the Evening Times Scotswoman of the Year Editor’s Award.
Andrew Marshall-Roberts, ScotRail Access and Inclusion Manager, said: “We are committed to making Scotland’s railway open and accessible to all and installing Grace’s Sign at our stations is just one of the ways we’re doing that.”
He added: “Grace is an inspiration and we’re proud to support her campaign to raise awareness that not all disabilities can be seen.”
Scottish Government Minister for Public Health, Sport and Wellbeing Joe FitzPatrick said: “Grace’s idea of an inclusive sign is a simple but effective way to highlight the accessibility challenges faced by many passengers.
“I am delighted to see this inspirational young individual’s idea put into practice on our rail network as it demonstrates shows the benefits of listening to and acting on the views of affected groups.
“It would be good to see even more locations and transport operators implement Grace’s sign.”
ScotRail has also made it easier for people who are disabled, pregnant or less able to stand, with a trial of pin-badges on the Edinburgh to Glasgow route, to make priority passengers easily identifiable and to encourage all customers to be more considerate.
These badges will be made available in display boxes at Glasgow Queen Street, Edinburgh Waverley, Haymarket, Falkirk High, Polmont and Linlithgow booking office counters to allow customers to help themselves.